CLAIMS PROCESS & PROCEDURE

When disaster strikes, you will want to sort it out as smoothly and efficiently as possible. AMBITON’S Claims department provides a caring, fast and highly professional claims service in your time of need.

We pledge at all times to:

• Be courteous and professional and to treat people with respect
• Keep our clients informed
• Respond to enquiries in good time
• Exceed the expectations of our clients

Submitting a Claim
 

• To obtain a claim form on-line, simply choose from the downloadable list below. Click, print and complete.
• Alternatively, you can return the completed form to Lezana Ackerman by e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or fax: 086 6139 343.
• Remember to attach all necessary documents with your completed claim form.

Helpful Guidelines

We have compiled a list of useful tips to help you handle incidents of loss, damage or a motor accident. These procedures will also ensure that your claim is settled speedily and efficiently.

Motor Accident

• At the accident scene, try to obtain the following details :
  • date, time and place of accident
  • name, address, telephone number and ID number of third party
  • a description of their vehicle (make, model, registration number) and the extent of damage
• Do not admit liability or blame for the accident to anyone.
• Where possible, obtain details of independent witnesses to the accident. The law does not recognise passengers in your vehicle as independent witnesses.
• Report the accident to SAPS within 24 hours and obtain a case reference number from SAPS. This is a requirement by law and not only for insurance purposes.
• Complete the Motor Accident Claim form and fax or e-mail it back to AMBITON, together with a legible photocopy of your driver’s license/ID.
• If your vehicle can be driven, obtain a quote for repairs from a panel beater accredited by SAMBRA (South African Motor Body Repairers Association). If you do not know of any, contact us and we will provide you with a list of repairers in your area.
• Arrange with us to take the vehicle for assessment and authorisation of repairs by the Insurer.
• If the vehicle is not drivable, arrange for it to be towed to the panel beaters or repairers. Towing costs are included as part of your claim.
• The vehicle should be moved to the repairer’s premises as soon as possible after the accident. If it is towed to a yard, you may be liable for storage charges.
• Your excess portion is payable directly to the repairer on collecting the vehicle. Insurers will pursue recovery of your excess where possible.

Motor Theft 

• Report the theft to SAPS immediately & obtain a case reference number.
• Complete the Motor Theft claim form in full sign and fax or e-mail to us.
• Locate keys, remotes & spare keys.
• Locate the Certificate of Registration (it should never be kept in the car). Fax a copy to us.
• Obtain, in writing, the settlement amount from your finance company.
• If the vehicle is damaged following an attempted theft, complete this claim form.
• Attach a copy of the last service invoice if possible.
• Attach any documentation to support non-factory fitted extras.

Windscreen Damage

• Go to a windscreen glass fitment centre. See our list of authorized service providers
• They will supply you with a claim form.
• They will contact us directly for authority to replace or repair your windscreen.
• Some fitment centres offer this service at your home or work place. Phone and arrange this facility with them if preferred.
• You need only pay the excess, if any, to the fitment centre.

Go to a windscreen glass fitment centre. See our list of authorized service providers